Terms of Service

These Terms of Service govern your use of services provided by Tritan AI (PTY) LTD (“Tritan AI”, “we”, “us” or “our”).

By purchasing, subscribing to, accessing, or using any Tritan AI service, you agree to these Terms together with any proposal, order form, service description, payment terms, Privacy Policy and Refund Policy that applies to your purchase.

If there is a conflict between these Terms and a signed written agreement with Tritan AI, the signed agreement will take precedence.

Tritan AI provides AI automation, customer engagement, reputation management, review generation, lead-response, website automation and related revenue-system services.

Specific functionality, implementation requirements, integrations, messaging channels and service limits may vary depending on the package purchased.

Services may include, among others, the Google Review Engine, Reputation Pro, AI Revenue Suite and AI Website Agent.

Pricing is based on the service or package selected and may include recurring subscription fees, implementation or setup fees, messaging or communication usage charges, integration charges, third-party costs or other fees expressly agreed with the customer.

The price, currency, billing frequency and any applicable once-off fees displayed on the applicable proposal, checkout page, invoice or written quotation will govern that purchase.

Recurring subscriptions are billed automatically in advance according to the agreed billing cycle and will continue until cancelled in accordance with these Terms or the applicable written agreement.

By purchasing a recurring service and providing an approved payment method, the customer authorises Tritan AI and its authorised payment providers to charge the applicable recurring subscription fees and any separately agreed usage-based charges when due.

SMS, WhatsApp, email, telecommunications, AI, third-party platform or other usage-based charges may be billed separately where applicable. Usage charges may vary according to actual consumption and applicable third-party provider rates.

All amounts must be paid when due. If a payment is declined, overdue or otherwise unsuccessful, Tritan AI may retry the payment and may suspend or restrict the affected services until outstanding amounts have been settled.

Implementation or setup fees cover work required to configure, integrate, customise, test or deploy a service.

Once implementation work has commenced, setup or implementation fees are generally non-refundable except where required by applicable law or expressly agreed otherwise in writing.

Implementation timelines depend on the customer providing the required information, approvals, data and system access promptly.

Unless otherwise agreed in writing, recurring services continue on a month-to-month basis and renew automatically for successive monthly billing periods until cancelled.

Recurring subscription fees are charged in advance for the applicable billing period. Subscription fees already charged for a billing period are generally non-refundable.

Cancellation prevents future recurring renewal charges from the effective cancellation date but does not cancel or refund amounts that became payable before cancellation.