Refund Policy

Our goal is to ensure client satisfaction. This policy outlines the terms under which refunds and cancellations are processed.

The initial 50% deposit for any project is non-refundable as it covers the initial resources, planning, and allocation of our team to your project.

A refund of the deposit may be considered only if a written cancellation request is received within 5 business days of payment AND work has not yet commenced on the project.

Once work has begun (including but not limited to research, design mockups, or development), the deposit is no longer eligible for a refund.

In the rare event that Tritan AI is unable to complete a project as agreed, a pro-rated refund may be offered based on the percentage of work completed. This will be determined at the sole discretion of Tritan AI.

For monthly retainer services, you may cancel at any time by providing 14 days' written notice. You will be billed for the final notice period, but no further charges will apply thereafter.